Frequently Asked Questions
What is a BikeSocial Membership?
In 2021 Bennetts have expanded the unique Bennetts Rewards programme to give motorcyclists the opportunity to join as a member of BikeSocial through an annual or monthly membership.
What does a BikeSocial Membership give me?
You have access to exclusive offers and discounts on biking essentials, clothing and kit, plus members-only access to the best motorcycling events.
Our rider training days provide practical help, techniques and advice from experts at our rider confidence and track day events. These are held at discounted rates at some of the UK's top circuits.
Members have access to amazing competitions, can get involved in BikeSocial tests, motorcycling holidays, and exclusive deals on new and used bikes, all in one place.
We are always adding more practical and useful content and guidance, plus fresh and exclusive offers for you to get the most from your BikeSocial membership - Enjoy more benefits and customer rewards from Bennetts and BikeSocial.
Who has access to a BikeSocial Membership?
Any UK resident over 18 can access BikeSocial membership by purchasing an annual or monthly subscription. Customers who buy a motorcycle insurance policy directly with Bennetts Motorcycling Insurance Services Limited get free membership to BikeSocial for the duration of their insurance policy.
We may from time to time have promotional periods where all sold policies receive a free BikeSocial membership for the duration of the policy.
Can I get a BikeSocial membership if I don't ride or have a Bennetts motorcycle insurance policy?
Yes, any UK resident (over the age of 18) can have a BikeSocial membership for an annual or monthly subscription fee.
It's really quick and simple. Join today at www.bikesocial.co.uk/join.
How do I get a BikeSocial Membership as a Bennetts insurance customer?
If you bought your motorcycle insurance policy directly through Bennetts.co.uk or 0344 412 2171:
Your BikeSocial membership is included free with your motorbike insurance policy, so if you haven't signed up yet it's really quick and simple:
1. Visit the registration page here.
2. Enter the email address you used when you purchased your Bennetts motorcycle insurance policy, and an activation link will be sent directly to your email.
3. Follow the steps from your activation email to complete your registration
If you have a Bennetts motorcycle insurance policy from a comparison website:
You can access all the same BikeSocial membership benefits with an annual or monthly subscription. If you haven't signed up yet, it's really quick and simple.
Join today at Bennetts.co.uk/membership.
We may from time to time have promotional periods where all sold policies including from a comparison website receive a free BikeSocial membership for the duration of the policy. You can email firstname.lastname@example.org for more information.
What if I pay for BikeSocial Membership and then buy a Bennetts insurance policy?
If you buy your Bennetts insurance direct from www.bennetts.co.uk or 0344 412 2171 you will now get BikeSocial Membership for free.
If you were previously paying for your BikeSocial Membership monthly, please contact your bank/card provider and cancel your monthly payment.
If you paid for BikeSocial Membership annually your existing Membership will run its course until expiry or renewal. When your renewal date comes, you’ll be sent an email to cancel your Membership.
When you’ve cancelled your payment you will receive an email saying your membership has been cancelled. Don’t worry, your free BikeSocial will still be running and your login/password remains the same as before.
If you bought your Bennetts insurance via a comparison site you don’t get free BikeSocial Membership, but you can buy it for half price via the link in your Bennetts welcome email
How does a monthly subscription work?
Payments are automatically taken on the same day of every month and your subscription will continue until cancelled. Payments dates are confirmed when you sign up.
If chose to cancel your subscription, your access to the service will continue through to the end of your billing period.
Can I change my monthly payment date?
Unfortunately, at this stage we are unable to change your monthly payment date for your BikeSocial membership subscription. Therefore, the payment data shown when signing up will be the same each month.
How long can I remain a member of BikeSocial?
An annual subscription to BikeSocial lasts for 12 months from the date your initially purchased your membership subscription.
A monthly subscription continues indefinitely until cancelled.
What is a free trial?
From time to time we may offer free trial periods to BikeSocial membership, this will enable you to experience the benefits of membership without payment for one month only (30 days). At the end of the free trial your membership will automatically renew each month until cancelled.
Why can't I access my BikeSocial membership rewards?
You need an active BikeSocial membership to redeem your offers and rewards. If you are having difficulties accessing your BikeSocial membership, please email email@example.com.
Help! I can't remember my password!
Simply follow the steps on the Login page. You will shortly receive an email to your email address registered to your BikeSocial membership to start the forgotten password process.
Will I be contacted if I win a competition?
Yes, we always contact the winner(s) of any BikeSocial competition or prize draw. The timing and contact method will be stated in the Terms and Conditions of each competition.
How can I contact you?
For any queries please email firstname.lastname@example.org and we'll get back to you as soon as possible.
What do the Terms and Conditions apply to ?
Each offer has its own Terms and Conditions which will be displayed on the website at the time of redemption. Each partner will also have their own Terms and Conditions which govern the goods and service that you are purchasing. You should make sure that you have read these prior to making a purchase or entering a competition.
What happens if I have an issue with something I have selected/purchased through BikeSocial membership?
We work with an experienced and trusted range of partners to provide the products and services available to you. If you have any questions relating to the products or services you've selected please speak with the provider directly or email us at email@example.com.
Are there any restrictions to enter the promotions?
Some offers may include age, licence, noise, and other restrictions. We will include the main restrictions on the BikeSocial membership website and where possible in the Terms and Conditions. Please check with the individual provider regarding any restrictions before booking or making any purchases.
Is there a limit to the number of discounts, offers and rewards I can claim?
No, BikeSocial do not restrict the number of rewards you can access but there may be a purchase limit for individual rewards from the provider. These will be listed in the Terms and Conditions when you claim.
How long are BikeSocial Membership offers active for?
Promotions, discounts, offers and competitions are regularly changing as old offers expire and new offers become available. Where possible the expiry date will be listed on each individual reward although Bennetts, BikeSocial and our partners retain the right to remove, amend or alter the offers at any time.
Is there a cash alternative to the rewards, offers and discounts?
No, the BikeSocial member offers and benefits are our way of helping motorcyclists and motorcycle fans get more from motorcycling. There is no cash alternative.
Is the site safe and secure?
Bennetts, BikeSocial and partners are aware of the many threats to personal data security. It is our goal to ensure when a customer submits information it reaches its destination safely, protected and unchanged. Please note that BikeSocial will NEVER contact you to request personal information such as your Date of Birth or Bank Details. If you receive any communication requesting personal details claiming to be from BikeSocial, please notify us immediately using the details on the 'Contact Us' link at the foot of this page.
Am I eligible for a refund?
You have the right to cancel your BikeSocial membership subscription within 14 days of receiving your Confirmation Email without giving any reason.
To exercise your right to cancel, you may use the online cancellation form available here. Alternatively, you can also email us at firstname.lastname@example.org providing your full name, membership ID, sign up date, invoice number and email address.
If you choose to cancel your membership within 14 days, you will receive a full refund to your payment card within 14 days from the date you notified us of your right to cancel. You will not be entitled to a refund if you have redeemed an offer, reward or entered a competition.
Your annual subscription to BikeSocial can be cancelled at any time outside of the 14 days by emailing us at email@example.com stating your name and membership ID, but you will not be entitled to a refund.
A monthly subscription to BikeSocial can be cancelled any time, and you will continue to have access to the service through to the end of your billing period. Payments are non-refundable and we do not provide refunds or credits for any partial membership periods